FAQ

FAQ2020-04-22T20:54:22+00:00

Frequently Asked Questions

Find the answers to frequently asked questions below. If you have a question that you do not see, feel free to contact us so we can get you the right information.

What is my commitment?2020-04-22T20:51:42+00:00

We offer customized pricing and commitment options. To get the best price, we suggest a 12 month term. For month to month pricing, please contact us to get more information.

How much training will I receive?2020-04-17T16:26:50+00:00

Training is offered to 3 employees or less. Depending on the trainer and trainee schedules, we typically will train in two days or spread out throughout the week in shorter sessions. Training is also based on experience. All trainees should have some basic billing system knowledge.

How is KBN Medical’s pricing structured?2020-04-17T16:26:08+00:00

Pricing is based on the number of providers or by number of charges. Also, once you hit a certain number of providers or charges, the pricing will decrease at each tier level.

What do I need for the software?2020-04-17T16:24:37+00:00

Our software runs on both cloud and windows server options. It needs a public facing IIS windows server and Microsoft SQL server that can be configured in multiple different ways. There is not a single set requirements.

How will I receive updates?2020-04-17T16:24:01+00:00

Prior to any updates, we will send an e-mail describing the update and when it will be performed. Most updates will be performed overnight and will not cause any interruption to the client.

Can KBN’s software be integrated with other companies?2020-04-17T16:23:19+00:00

Yes! We have many custom interfaces with other companies. If there is a specific company you are interested in (payment, clearinghouse, etc), please contact us, and we will be happy to look into it further for you.

Are there different package options?2020-04-17T16:22:29+00:00

Yes! We offer some basic set options which you can view on our pricing page, while also offering customized options to fit your needs. Please contact us for further pricing options.

What is Private Label?2020-04-17T16:21:59+00:00

Private Label is a way for you to re-brand and market the system as your own. This is a customized option that we would be happy to discuss further with you.

How many practices can run on the system?2020-04-17T16:19:54+00:00

Virtually unlimited; our system is highly scale-able and can be customized to your specific needs.

Can the information from our current system be uploaded to the new system?2020-04-17T16:16:21+00:00

Yes, although some information such as practice information is better if entered.

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